NorthWest Data Solutions (NWDS) is committed to the health and safety of its employees and customers. Furthermore, we are committed to providing excellent customer service and quality software applications at affordable prices.
To meet these goals NWDS has established the following quality policies:
Quality Management Implementation
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Senior management in this organization is totally committed to high standards of quality in all aspects of this organization’s operations.
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There shall be a formal, explicit and documented statement of a quality policy, goals and objectives at all levels within the organization.
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We will have a comprehensive documented quality management system and an organizational structure designed to support this system.
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The quality management system will contain methods to identify and control degradation of customer service, software defects, and to assure the effectiveness of the quality management system in every department and unit of the organization.
Quality Responsibility
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Every individual within the organization is responsible for their own actions and for compliance with applicable quality standards at all times.>
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Managers shall take all necessary action to ensure that within their areas of responsibility:
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Defects are identified, evaluated and controlled in a timely manner.
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All personnel within their organization are adequately trained; motivated and competent for the job they are assigned. Where required this shall include proper licensing.
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Every individual is aware of the appropriate quality standards and complies with them.
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Quality issue concerns and issues are communicated up and down through the organization as appropriate to achieve the safety objectives of the organization.
Christopher Howell
Managing Partner
NorthWest Data Solutions
November 9, 2009